The Odoo 17 helpdesk module provides the best customer support application which helps to efficiently manage the questions and enquires from the customers. It uses a customer-based system that makes it possible to efficiently track and address customer issues.
Date
AUG 9,2024
Syllabus
Customers can submit tickets through various mediums like email, website forms, or live chat. we can manage the tickets by assigning tickets to support agents, setting priorities, and tracking progress. The creation of multiple helpdesk teams to handle different types of inquiries is also possible through the helpdesk application
Through a special interface, customers may access and manage their tickets. The setting of service level agreements (SLAs) to ensure timely responses is also possible through the helpdesk module.
After-sale services like Refunds, Returns, Coupons, Repairs, etc are provided by the helpdesk application. Track and bill time options are available so that we can provide a robust feature set for tracking time spent on tickets and subsequently billing customers for the services rendered. This integration with the timesheet and project management modules enhances the overall efficiency and profitability of support operations.
And at last, the customers can rate their satisfaction and provide a review on the service they have received.