When a customer wishes to return an item or service to the supplier or vendor, this is known as a return in purchase. To accomplish this, Odoo offers a buy return option. So that a customer can simply return an item. Products can be returned for a number of reasons, including being delivered in the incorrect item, not matching the description, being too large, being delivered late, etc. Unless the supplier delivers the consumer the incorrect items, the buyer may occasionally be charged a fee by the supplier.
Let's go over how to return and get a refund for the merchandise in this article. Whether the goods have been paid for or not, the buyer can return them in Odoo 18. Let's examine if the purchased item may be returned and refunded.
Install the purchase module first, then create a new purchase order or request for quotation (RFQ) using an existing product and vendor or by creating a new product and vendor. The buyer is buying a certain good or service from a vendor by drafting and approving a purchase order or RFQ.
Product Return and Payment Refund
Let's draft and verify the RFQ, as indicated in the picture below.
The vendor Deco Addicts has verified the purchase quotation for ten storage boxes. Once the receipt has been verified, the product's stock level will be updated. As shown in the picture below, the receipt can be validated.
Now the purchase receipt is confirmed, and the product has been received at the stock location.
Make a vendor bill for the quantity received, record the payment, and make the payment in cash or by bank transfer.
Here, describing how the purchase return can be processed, when products are received at stock and payment for the bill has been completed. Thus, product return and payment refund are required here.
The buyer's return of the product is the next scenario. A partial or complete product may be returned by the customer. The merchandise must be returned by the customer due to an issue. The product may be returned by the customer using the return option.
The option to seek a refund from the vendor is termed a refund. To receive a reimbursement for the returned goods, select the refund option. The window contains three buttons. One is Return and the second one is Return All.
To return a certain amount of product, add the quantities and click on the Return button. To return the full quantities, click on the Return All button. Here are five quantities of Storage Box that are going to be returned to the vendor.
Click to confirm the return. Return and confirm that five products have been returned. The buyer requests a refund when the five products are returned. The returned item is refunded using the Ask for a Credit Note option.
While clicking on the Credit Note, a new window will open, as shown in the screenshot below. Add the Reason for the refund. Add the Journal and Reversal Date. Then to reverse the bill, click on the Reverse button. To reverse and create a new invoice, click on the Reverse and Create Invoice button.
Here, the Vendor Credit Note is created. Edit the quantities. Here, five quantities are returned. Then, confirm the Vendor Credit note.
The order status is paid in the generated credit note. Every product receives a refund, and the credit note can no longer be altered.
Odoo 18's user-friendly interface makes it easier to manage product exchanges and refunds, enabling firms to effectively handle returns. Accurate tracking of returned goods is guaranteed by the system, which also automatically changes stock levels and efficiently handles refunds and replacements. Businesses may maintain smooth inventory and financial management while improving customer satisfaction by utilizing Odoo 18's features.
To read more about how to Manage Refunds With Odoo 17 Accounting, refer to our blog How to Manage Refunds With Odoo 17 Accounting.