Repairs
One of the key features of the Repair Module is the ability to create Repair Orders for damaged goods, either partially or fully. Repair Orders enable users to manage repairs within the warranty period, ensuring that no extra costs are incurred for warranty-covered items. Moreover, the system allows users to take prompt actions to repair or replace damaged goods by issuing repair orders. The module's implementation within Odoo 18 ERP enables businesses to resolve damage issues more efficiently, enhancing overall operational workflow.
When accessing the Repair Module in Odoo 18, users can quickly create and manage repair orders for any product that has been damaged. Upon entering the module, a comprehensive list of Repair Orders is displayed, available in multiple views such as Kanban, List, Pivot, and Graphical views. These views offer a complete overview of repair-related information, including details like the Repair Reference, Scheduled Date, the Product to Repair, the Customer, Component Status, Sale Order, Company and Repair Order Status. To enhance efficiency, users can highlight the repair orders based on priority using the Star button, located at the left corner of the order. Additionally, filters and the Group by feature allow users to easily find and categorize specific repair orders, simplifying management for large volumes of repairs.
Creating a new Repair Order in Odoo 18 is a straightforward process.
By selecting the New button, users are prompted to provide key information such as the Product to be Repair and its quantity, along with customer details, which include the customer’s name and the delivery address. The module also ensures that repair orders align with warranty conditions. If a product is still within its warranty period, the system will automatically exclude any repair charges from the invoice. The warranty details, including the Warranty Expiration date, are recorded for reference. Additionally, users can assign specific Tags to repair orders, which helps in categorizing and tracking repairs with unique identifiers.
The Parts Tab within the repair order is a highly functional tool that allows users to specify the components required for the repair. Users can easily add, remove, or recycle product parts that are essential for the repair process. Detailed information such as the Product Name, Type, Demand, Done, Unit of Measure, and Used can be input using the Add a Line feature. This ensures that all the necessary parts are accounted for, and any associated costs are factored into the final repair cost.
In addition to the technical specifications, users can provide specific Repair Notes. These notes offer a space to document any additional instructions or observations regarding the repair process. This feature proves valuable for ensuring that technicians have all the necessary information when carrying out the repair.
You can select the Operation Type from the Miscellaneous tab.
Once all the necessary details are entered, the repair order can be confirmed by selecting the Confirm Repair button. This action updates the quotation status to Confirmed, officially initiating the repair process.
The "Add Property" feature in repair operations is a game-changer for businesses aiming to streamline their repair workflows while ensuring detailed customization. This feature allows users to define and attach specific attributes or properties to repair orders, offering enhanced clarity and precision in managing repair tasks.
To utilize the "Add Property" feature in the Repair module, click on the Action button within the repair order interface. You will find an option to add additional attributes or properties. Click on the "Add Properties" button, which will allow you to define a specific property name and assign a corresponding value that aligns with the repair task.
For instance, you could add properties like "Warranty Type" with values such as "Standard" or "Extended." Once you’ve added the necessary properties, save the repair order to ensure the updates are applied.
This streamlined process ensures that all critical details are documented and accessible, enabling a more organized and efficient repair workflow.
If the repair process needs to be started, users can click on the Start Repair option, which changes the status of the repair to Under Repair. Alternatively, if the repair is no longer necessary, the Cancel Repair button can be selected to cancel the repair order.
Upon completing the repair, the status will change to Repaired after selecting the End Repair option. This concludes the repair process and transitions the order to its final stage.
Additionally, Odoo 18 offers a Product Moves tab, which provides a record of the movement of goods during the repair, offering insights into the logistics involved.
Finally, after the repair is completed, a Create Quotation button becomes available.
This allows users to generate a detailed quotation for the repair, including any added components or labor costs, further streamlining the entire repair process and providing comprehensive documentation for future reference.
Depending on the complexity of the repair and the extent of the product damage, the repair cost may fluctuate. For instance, if additional parts are needed to complete the repair, users can include these parts in the invoice, ensuring that the customer is notified of the extra cost. When creating an invoice, the system will reflect these adjustments, helping to maintain transparency and accuracy in billing.