The live chat feature facilitates communication between you and your visitors. In order to improve the relationship between customers and corporate members, direct contact is necessary. You are given new leads through the live chat feature, which you can then turn into opportunities. A dialogue box, also known as a chat box, appears at the bottom of the website when a consumer views it. This helps the sales team start a conversation. You can answer any of the clients' questions and offer real-time rhythm support by using the live chat feature. We shall walk over the live chat's features under this model.