Features in the CRM Settings Menu - Odoo 17 Community Book

Multi Teams

You may allocate salespeople to different sales teams with this capability. Turn on "Multi Teams," as indicated below.

Odoo 17 crm

Under the Sales Teams option, you can now hire a salesman to assist several teams. For illustration, let's establish a new Sales Team and staff it with two salespeople.

Odoo 17 crm

Since ‘Multi Teams’ is enabled, you can add these salespersons to any team.

Odoo 17 crm

Rule-Based Assignment

With a Rule-based assignment, you may assign leads to salespeople regularly according to predetermined guidelines. Turn this feature on in the Settings menu, as indicated below.

Odoo 17 crm

There are two choices under the "Running" selection list: Manually and Repeatedly. With the former, you may use an action button from the Sales Teams form view to assign leads. You can adjust the time between subsequent cron runs by choosing "Repeatedly."

Odoo 17 crm

The gap is set to "1 Day" in this case. Up to the cron run, the system allows the following day.

In the Sales Teams form view, a new area named 'Assignment Rules' may be seen.

Odoo 17 crm

To specify the rules for the assignment, click "Edit Domain." As seen below, a pop-up window will appear.

Odoo 17 crm

This window allows you to apply your condition. The criteria applied in this case is "Country contains US." This filter will match this sales team with US leads.

Odoo also allows you to provide a different domain to each salesperson. When you click "Add" on the Members tab, a pop-up box will open where you may specify it.

Odoo 17 crm

To add filters to the domain, click "Add Filter." In this manner, based on the domain selected, any member of the same team may receive a distinct lead.

Odoo 17 crm

To assign leads to the team, click the Assign Leads button.

Predictive Lead Scoring

This feature's primary purpose is to support lead management by adjusting the statistical likelihood that a lead will be closed. Each lead's score is determined by a set of factors, including phone quality, stages, and email quality.

Odoo 17 crm

Clicking "Update Probabilities" will open a pop-up box where you may add additional calibration criteria in addition to the ones that are pre-installed.

Odoo 17 crm

After adjusting the date, click on ‘Confirm.’ Now, you will be able to view

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