Roles
By establishing roles to the employees, they will be able to clearly understand their job and the work they should be taking on the basis of their roles. The works can be assigned to the employees according to their assigned roles. Each employee will have a clear perspective about the work he will be doing.
To create and view these roles, you can select the Roles option from the Configuration tab. The list of roles along with their Resources and Services are displayed. For adding a new role to the list, select the CREATE button. A new row will be created, where you can enter the Name of the new role, at the Resources field you will have to select the employees who will be assigned with this role and choose the Services that will be performed by the creating role. Like we had given color codes for the resources, we can also give different colors to the Roles too.