Help Desk
The helpdesk will perform the duty of a customer support system to provide better services to customers. Maintaining a healthy relationship with customers is a crucial responsibility for business organizations and companies. The Odoo 15 Help Desk module is an efficient customer service provider which will help you to keep your customers happy by providing solutions for all business-related queries. The customer service management wing of your company can completely rely on this module to execute the advanced performance. This module will be a great relaxation for companies especially in the service sector who face a high level of customer involvement every day. You can manage and organize all support tickets in one place. With the help of this module, direct conversion of queries into tickets can be easily done.
The efficient user interface available in the Odoo Helpdesk module provides you with clear insight into the details of all operations in the dashboard. You can see the tickets of individual help desks and statistical data regarding the operations in the Helpdesk Overview window. This window will show the open tickets of the user, average processing hours for open tickets analysis, number of failed SLAs. You will also get the details about closed tickets, happy ratings from customers, and the success rate of the user from this dashboard. All configured help desk teams can be seen on this platform separately.
To manage all activities related to help desk tickets, we need to configure helpdesk teams in Odoo. Let's look at the configuration of help desk teams.