Odoo 17 Financial Management - Customer Management

The management of customers will be the main objective of running a range of businesses, but the majority of them will fall short in terms of having specialised management, which will make it simpler to run tasks. The well-defined Odoo ERP solution enables effective business administration throughout the whole organisation. Furthermore, specialised business management capabilities covering all aspects of corporate operations, including customer management, are available.

In the Accounting component of Odoo-based company operations, a dedicated customer management section menu is provided for all operations connected to customer management activities in the Accounting components. As seen in the following picture, you may view a depiction of all of your company's clients, including both businesses and private people, by selecting the Customers option from the Customers page of the Accounting module dashboard. Users will be given access to all of the data through the Customers menu, which can be seen in List and Kanban views, as shown in the picture below. Additionally, you may filter data by utilising the Group by and Filter options that are offered.

You may edit the customer's data at any time by selecting it from the list, and you can add a new client by clicking the Create button.

Before entering the Name, you must first select whether the client is an individual or a business in the client creation box. You must also include the company's address, functioning location, and zip code. The Tax ID must also be provided for the operational financial components.

Additionally, contact details like a phone number, a mobile number, an email address, and a website link should be included. Additionally, the platform's specified Customer Tags may be assigned, which will be defined in the Odoo platform's Customer administration element. Additionally, you will have the option to directly create new Tags from this menu.

Then, utilizing the available ADD option in the distinct tab ‘Contacts & Addresses’, we must define the required Customer's Contacts & Addresses. It is possible to specify many addresses for the activities of a certain business or individual.

If you select Add contacts and addresses, the following pop-up window will appear where you can specify the contact. First, it is necessary to determine what address is assigned in this case. Billing address, shipping address, other addresses, private address, and tracking address are just a few examples of contact information type options. The tracking address is the address where tracking reports are sent.

Contact information must now be specified after specifying the address type. It is necessary to specify the name, address, postal code, and country of the contact person. In addition to the email address, phone number, and mobile phone, you can also specify all the comments about the respective address. You can add different contact details for a specific customer. You can do this by choosing Save and New, or you can use Save and Close instead.

The Contacts & Addresses page for a specified customer displays all addresses specified for that customer. Then the customer's sales and purchase settings must be filled. The seller's details, payment terms, and price list must be specified on the Sales tab. In the Purchase tab, you can also set the payment terms and payment method. The Financial Information tab contains a definition of the Fiscal Position. Other factors were also taken into account, such as the customer reference received and the industry or sector.

Additionally, the given Accounting tab may be utilized to specify the Customer's Accounting element. Account Receivable and Account Payable accounting entry components should be established using the available drop-down menu options.

You can add company bank account details using the Add Line option, which is available if you need to create multiple accounts. You can use the "Accounting" tab to view a description of your account information. The menu shown in the following screenshot appears when you select the Add Row option. Here you can describe the account number and bank details.

To keep the accounting entries accounts receivable and payable can be added to the respective fields. In the credit limit section, you can set the credit limit of the partner, and the total amount that the customer owes you, which we see as the total claim.

All internal functions of the system can be explained in the Internal Notes tab. In this case, the data can be provided together with the invoice warning, which can also be a notice depending on the situation. Depending on the characteristics of the action, alerts and notifications can be configured separately.

On the smart tabs of the partner form, you can see the partner's scheduled meetings, completed sales and purchases, partner invoices and totals, supplier invoices, and the partner book, which lists the partner's debts and claims.

By selecting the available Smart Tab for "Due" which will take you to the Follow-up report menu as shown in the following screenshot, you can further select the specified due amount. Information about the invoice and Transmission amount is defined here. For a clear understanding of the operations, you can refer to the Follow-Up part described earlier in this book.

As shown in the following image, you can also select the Invoice tab to view all invoices associated with the relevant customer, providing comprehensive information. Invoice number, customer details, payment period, follow-up information, tax exemption amount, total amount, status, and payment status.

Furthermore, if the client is also a business partner, a Partner Ledger will be generated and may be accessed by selecting one of the choices under "Partner Ledger" in the customer creation menu. The Partner Ledger will include a description of each invoice as well as information on the invoice, including the number, journal information, account information, references, due date, matching number, beginning balance, debit amount, and credit amount.

Once each component of the customer has been established, the client may be stored for future operations. You can also modify the customer data whenever you want by choosing the Customer from the list and then choosing the modify option that is shown.

Now that we've covered the many customer management capabilities available in the Odoo Accounting module, let's move on to the next portion of the chapter, where we'll look at the vendor management features and the several Odoo alternatives.